With over 15,000 shoppers and 600,000 mystery shopping assignments, along with our combination of knowledge & innovation, Ethos has the needed expertise and experience to assist your organisation.
Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey.
Ethos develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you within 24-72 hours through our smart Mobile App reporting.
TYPES OF MYSTERY SHOPPING
Using a state of the art online and Mobile reporting platform, developed internally over the past 10 years, we provide all of our clients the survey and mystery shopping research results in real-time. Our platform can be accessed 24/7 from any smart device containing all the information needed to take the necessary action for improvements.